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TROUBLESHOOTERS: Woman struggles to get refund for canceled concert

READ MORE: TROUBLESHOOTERS: Woman struggles to get refund for canceled concert
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WILMINGTON, NC (WWAY) -- Fans were left disappointed when the Keith Sweat concert was canceled last month at UNCW. On top of not being able to see the show, some ticket holders still haven't seen a dime of their money returned.

The concert, which featured Keith Sweat, Dru Hill and KC and JoJo was scheduled for June, ut it was canceled, leaving ticket holders like Theresa Washington with $224 worth of tickets.

"We bought three tickets, but you know, there were surcharges and taxes, and we were doing the VIP thing, the whole 9 yards" Washington said. "I wanted the whole experience."

The promoter, Roberts Entertainment Group, e-mailed her a refund letter. Washington says she sent the refund letter back with a copy of the ticket stubs. After she hadn't received her money after about a week, she called the company. She says she never got an answer, even after calling about three or four times.

Finally, Roberts Entertainment called Washington back and promised her a refund. That was nearly three weeks ago, but she has yet to see her money.

"I'm just really disappointed," Washington said. "It really ruins your trust in people sometimes when stuff like that happens. Who do you trust?"

WWAY spoke with Tyrone Roberts of Roberts Entertainment Group. He told us there are a couple of reasons for the refund delays.

"We're a small company, and we have like one person working in the refund department," Roberts said. "We had our system crash. Somehow we got a virus in our system, our computer down for a week. We had to sort out, there were some people that had tickets, that had bought tickets from ticket outlets that the company never received the funds for, so we had to do the process to weed those people out."

Roberts said that so far, his company has shelled out a couple thousand dollars in refunds.

As for Washington's money, Roberts says he will personally make sure they take care of Theresa. He says he understands how it would feel if it was his money.

WWAY will keep you updated and let you know when Washington receives her refund.

Disclaimer: Comments posted on this, or any story are opinions of those people posting them, and not the views or opinions of WWAY NewsChannel 3, its management or employees. You can view our comment policy here.

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Information

Does anyone have any information on this guy's address or business address? We have not heard ANYTHING back from these poor excuses.

SHOULDN'T UNCW HAVE

SHOULDN'T UNCW HAVE INFORMATION ON HIM? EVERY TIME I GO UP THERE OR CALL THE TICKET OFFICE BE CLOSED. IF ANYONE GET INFORMATION FROM THEM PLEASE CONTACT ME ON MY EMAIL. THANKS IN ADVANCE.

I was also Scammed

I was also scammed by this so called promoter. It has been 2 months and I still havent received my refund of 139.00 debited out of my bank account the same night I ordered for those phony Keith Sweat tickets. Im mad and want my money ASAP! Im calling this guy and he has his phone turned off and can no longer receive voicemails. He needs to be a real promoter and make sure people get their money back. I will never order from TIX.com again or from a so called Robert Entertainment Group located in Goldsboro NC. Being a scam artist is not good and good will never happen for you!!

I AGREE FULLY WITH YOU AND

I AGREE FULLY WITH YOU AND THAT IS HOW IT WENT WITH ME. WAS ANSWERING AND CAME UP WITH EVERY EXCUSE IN THE BOOK. NOW PHONE OFF AND NO WAY IN GETTING IN CONTACT WITH HIM. MY PATIENCE CAUSED ME TO LOOSE OUT ON $120. MR.TYRONE ROBERT(IF REAL NAME) WILL GET WHATS COMING BECAUSE WHEN YOU DO WRONG TO OTHERS IT WILL COME BACK AROUND TO YOU.

I had purchased 2 tickets to

I had purchased 2 tickets to this show. I have now sent 4 emails. I was promised a call after he checked with the refund department and did not receive one. The last email I sent did not get a response. This is very frustrating. I just sent another in hopes that this news story will get him to give me my money back.

Scam

This guy Tyrone B. Roberts is a scam artist. Only now he confronts customers after the media gets involved. I am not convinced this concert was going to happen to begin with. My credit card was charged by his company and I am getting the same excuses! At this point he doesn't answer his phone or respond to his email.

Credit card.

Buy your tickets with a credit card. When you don't get a refund from the company that sold you the tickets, you simply need to dispute the charges with your credit card company. The funds will be credited back to you, and the card company will handle the rest.

Didn't ticket buyers get

Didn't ticket buyers get screwed over when Lil Wayne cancelled his concert here a few years ago? What's with these local promoters? They're quick to take your money, spend it, then make excuses when it's time to pay refunds when the 'artists' decide not to perfom.