BRUNSWICK COUNTY, NC (NEWS RELEASE) — Technicians have restored partial service to the Brunswick County Central Communications (911) Center after an equipment failure early this morning caused a temporary loss of 911 service. 911 operators were notified of the failure shortly after 3 a.m. and immediately began routing calls to the New Hanover County 911 Center, which serves as a backup for Brunswick County.
Phone company technicians worked for several hours to repair the problem, and as of about 7:30 a.m. this morning have restored partial service. Brunswick County is now answering 911 calls, but has only about half of the 911 lines that are usually available.
While the equipment failure has been identified, the actual cause of the failure is still being investigated. Residents who have an emergency should always dial 911 for emergency help. For non-emergencies, they should call (910) 253-7490. Reserving 911 helps keep those lines clear and available for true emergencies.