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LELAND, NC (WWAY) — It’s no secret that the United States Postal Service is struggling financially and is billions of dollars in debt. One Leland woman says she knows why after a piece of certified mail she sent to her accountant went missing.

After retiring from New York, Donna Jensen moved to the Compass Point community in Leland. Unfamiliar with the state’s tax laws she enlisted her longtime accountant up north to help her sort things out.

“Because I moved and sold the house in New York and bought the house here, lived there part of the year, here part of the year, I felt very confident that she would be able to handle the New York end, the North Carolina end, as well as the federal,” Jensen said.

Jensen says she thought the safest way to get her tax information to her accountant in New York was by purchasing a piece of certified mail at the Leland post office and sending it on its way, but where it went from there is anybody’s guess.

“I assumed a certified return receipt meant that it was tracked all the way and that I would know when it got there and that somebody would have to sign for it,” Jensen said. “I felt like it would be taken better care of along the way, but apparently not.”

Jensen contacted the Postal Service and was told her mail had been lost. She’s concerned considering how much personal information, including her Social Security Number, address and financial information Is in the packet.

“The Postal Service processed 160 billion pieces of mail last year, so one can imagine there are unusual circumstances where a mailpiece is misplaced or delayed for some reason,” Postal Service spokeswoman Monica Robb said in an e-mail to WWAY. “Although the likelihood of such an occurrence is small, we can certainly understand the angst it cause the individual whose information is contained in the mailing. Again, we apologize and will continue to work to locate the mailpiece.”

Jensen says she has learned her lesson and will no longer use the Postal Service for important documents. She said she sent another copy of her information via FedEx. It got to her accountant the next day.

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