10 Comments for this article

Tags: , , , , , , ,

WILMINGTON, NC (WWAY) — After announcing Thursday that it would scale back hours at several post offices in southeastern North Carolina, the Postal Service reversed course Thursday night.

Earlier in the day, the USPS announced 11 locations in the eastern part of the state would have adjusted hours for Wednesdays and would be closed on Saturdays. The Postal Service said the changes were a result of data reviewed in an effort to realign retail hours with actual customer use.

The Postal Service had said the changes would go into effect May 18 at post offices including Castle Hayne, Chadbourn, Clarkton, Holly Ride, Lake Waccamaw and Winnabow. The offices were slated to close at noon on Wednesdays and not open at all on Saturdays.

By Thursday evening, though, USPS says the postal district had received dozens of phone calls about the planned changes, according to a news release. Mid-Carolinas District Manager Angela Curtis said she looked further into the matter and realized there were some other actions that could be considered.

“It’s important that we make thoughtful decisions after a thorough review of data. We are facing severe financial challenges, but we can’t forsake service to our customers,” Curtis said in a statement. “I’ve asked my operations manager for that area to look at the data again and see if we can make some internal adjustments for now.”

The original announcements came as the Postal Service awaits legislative action to address its grim financial status. Still, Curtis says, changes must be balanced.

“Action is needed; that’s for certain,” she said. “But we have to be careful when we do it. Service to our customers must be at the forefront of all decisions.”

Curtis reiterated that no changes will be made in the short term.

“Later in the year, we’ll reassess each office and see how the revenue is trending,” she said. “We’ll make the necessary decisions and take actions based on applicable postal procedures.”

Curtis also apologized to customers for any confusion caused by the postings at area post offices.

“We remain committed to our customers, and we’ll be sure to communicate any subsequent decisions well in advance of planned implementation dates,” she said.

Comment on this Story

Leave a Reply

10 Comments on "Return to sender: USPS decides to hold off on cutting hours at several area post offices"

2015 years 10 months ago

but as the other poster noted, Congress put a big NO on closures which had earlier been planned.

If they were really serious, they would either close Surf City and Topsail Beach sub-stations and allow everyone to go to Holly Ridge.

But Magic Mike will not allow that.

So then, make those 2 sub-stations, Surf City and Topsail Beach, either part time or alternate days open. Either cut them to half day shifts, with alternating schedule so one of the 2 is open throughout the day; or close Topsail Beach and allow everyone to use Surf City. They have to drive to Surf City for groceries and other necessities anyway.

But that will make too much sense.

Of course, they announced a first quarter loss of $1.9 billion; which was an improvement over the $3.4 Billion in loss for the first quarter of 2012.

They still need to do better.

2015 years 10 months ago

In some locations you get your mail AT the P.O. at others they deliver on the rural routes. Do they deliver in Surf City and TB? If they do then going half days won’t work as the routes would take the better part of a day to complete.
And gong to pick up your mail would drive a lOT of businesses crazy when they are looking to collect money for a bill. I can hear the customers now “Oh I haven’t been to the P.O. to pick up my mail in a month, sorry.”
Bill collection is the BIGGEST reason why Congress will not go to 5 day a week delivery, or promote pick up at the PO.

I believe closing them ALL on Saturday makes sense…


2015 years 10 months ago

Hmmm…ever wonder how “Going Postal” got its name? Maybe because they freak every single time changes are proposed.

I say do a constitutional amendment that voids the portion related to the postal service, offer a 50/50 sale to FedEx and UPS or some combination of that if other companies want to bid and be done with it.

Maybe it would end up being good for the economy and generate revenue instead of multi-year billion dollar losses. The sad part is the jobs probably could be saved to a degree if the sale of USPS would be a possibility. However, the government will continue to think that they need to be in the postal/delivery business…when in reality, they don’t. The only reason they are still around is because of the evil which is public and private unions.

2015 years 10 months ago

For years some retail places have opened on Sat and closed on Monday. I would think the Postal service would benefit from a schedule like this. However, as long as the spineless politicians control policy thinking outside the box will not be allowed.

2015 years 10 months ago

A regular business would cut back hours to save money, why shouldn’t the post office?

2015 years 10 months ago

They just reported a 1.9 BILLION DOLLAR loss for the past quarter. Time for “holding off” is over. Act like a business, that’s what you are (ceppin’ fer the gubbuahment part)!

Wilmington Observer
2015 years 10 months ago

All of them should close on Saturday.

Wilmington Observer

2015 years 10 months ago

By closing Saturday you eliminate the need for most part timers or overtime.
Right now it’s impossible for them to work 6 days without hiring part timers or working overtime.
Given the decrease in mail and the proliferation of electronic versions of email I would even consider stopping Weds delivery, making all their employees part timers.
But we can’t eliminate them altogether


2015 years 10 months ago

the USPS has their fiscal hands tied behind their back. If this were a private enterprise, it would be considerably more efficient…and most likely profitable.

But…the Postal Workers Union is a powerful organization.

2015 years 10 months ago

I was under the impression that even THIS service if it did not have the requirement for prefunding the retiree health program(?) would be profitable or close to it now.



Related News