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WILMINGTON, NC (WWAY) — A Navassa woman is outraged after she says an Enterprise Rent-a-Car employee called her and her family a bunch of monkeys.

“I just could not believe she said what she said,” Deborah Greene said.

Greene and her family wanted to rent a car for an impromptu vacation to Florida. But when they arrived at the Enterprise office on Castle Hayne Road, they were shocked by the service they received.

“We were greeted by the supervisor, Casey, as ‘look at all the monkeys,” Greene said.

Greene says it took her a moment to process what the worker said, but then she snapped into action.

“I looked at casey, and I said, ‘Do you know what you just called us? You called us monkeys.’ I said, ‘Do you know back in slavery time that’s what they used to call colored people?’ I said, ‘In other words, you’re calling us n******,'” she said.

We spoke with Casey, who says this whole thing is a big misunderstanding, and she didn’t mean to offend anyone. The family sees things differently.

“She was like, ‘Well, I didn’t say it in a.. Well I didn’t mean it to say it in a way you think I’m saying it.’ I said, ‘What other kind of way is it to call African Americans monkeys?'” Greene’s niece Shaquanna Gause said.

Casey had no response and said she couldn’t go on camera.

In a statement an Enterprise spokeswoman said, “Enterprise has a long-standing commitment to treating all people with respect, and we are sorry about this unfortunate misunderstanding. Our employee’s comment was intended simply as a light-hearted term of endearment toward the children with this customer. We understand, however, how our employee’s words could be misinterpreted. She is sorry and so are we. We have called the customer and apologized, but she has demanded to be financially compensated.”

Greene told us she has yet to hear back from Enterprise corporate about what happened. She says she and her family are hoping for some resolve and for Casey to be fired.

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100 Comments on "ONLY ON 3: Woman says Enterprise worker greeted her with racist comment"

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2016 years 2 months ago

How do you know she showed poor customer service?? Were you there?? No, I think not. If you read the story (Where you are getting all of your “facts”) you would read that Enterprise has apologized several times and offered this lady a refund on her car rental. The customer was not even in the room while Casey was graciously playing with her children, playing “Monkey in the Middle”. WWAY only knows half of the story. Unfortunately, people do sick things to get money, like this. Casey is an awesome Manager at Enterprise and provided me EXCELLENT customer service every… Read more »

2016 years 2 months ago

Your complaint should be about the manner of service, defective car etc, not turning an innocent comment into a racial incident. I call little children monkeys all the time, regardless of color, as a means of affection. I hope to god this poor woman does not lose her job because of this, it is bad enough out there without the title of “racist” on your shoulders.

2016 years 2 months ago

YOU ARE A DAMN IDIOT. always looking for a FREE ride!!!

2016 years 2 months ago

They had the car for 29 days and got into it because ms Greene was in an accident. She would not tell the rental office she was in Florida when they called o extend the rental. They gave her 6 free days of rental because of the dirty car which they offered to clean. Mrs Greene is a liar! This was not a trip to Florida unplanned. They sat in that office while they called the insurance company to approve for a larger vehicle. Casey was playing with the children! Karma is a sweet friend

2016 years 2 months ago

The point is its offensive regardless of the year, it’s we’re the comment is derived from…… Like we can’t forget that the English language is derived from Latin or Greek terminology….. Even though we are not living in thes days and age. Just a reminder to where the term or comment was originated from….. See how white ppl interpret things from their point of view. Oh remember your scientist said that every race has the black gene scripted in their DNA

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