ONLY ON 3: Woman says Enterprise worker greeted her with racist comment


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Submitted: Wed, 07/03/2013 - 9:42pm
Updated: Thu, 07/04/2013 - 1:48am
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WILMINGTON, NC (WWAY) — A Navassa woman is outraged after she says an Enterprise Rent-a-Car employee called her and her family a bunch of monkeys.

“I just could not believe she said what she said,” Deborah Greene said.

Greene and her family wanted to rent a car for an impromptu vacation to Florida. But when they arrived at the Enterprise office on Castle Hayne Road, they were shocked by the service they received.

“We were greeted by the supervisor, Casey, as ‘look at all the monkeys,” Greene said.

Greene says it took her a moment to process what the worker said, but then she snapped into action.

“I looked at casey, and I said, ‘Do you know what you just called us? You called us monkeys.’ I said, ‘Do you know back in slavery time that’s what they used to call colored people?’ I said, ‘In other words, you’re calling us n******,'” she said.

We spoke with Casey, who says this whole thing is a big misunderstanding, and she didn’t mean to offend anyone. The family sees things differently.

“She was like, ‘Well, I didn’t say it in a.. Well I didn’t mean it to say it in a way you think I’m saying it.’ I said, ‘What other kind of way is it to call African Americans monkeys?'” Greene’s niece Shaquanna Gause said.

Casey had no response and said she couldn’t go on camera.

In a statement an Enterprise spokeswoman said, “Enterprise has a long-standing commitment to treating all people with respect, and we are sorry about this unfortunate misunderstanding. Our employee’s comment was intended simply as a light-hearted term of endearment toward the children with this customer. We understand, however, how our employee’s words could be misinterpreted. She is sorry and so are we. We have called the customer and apologized, but she has demanded to be financially compensated.”

Greene told us she has yet to hear back from Enterprise corporate about what happened. She says she and her family are hoping for some resolve and for Casey to be fired.

100 Comments

  • Guest6858 says:

    I will call anyone anything at any time of my choosing! You have a chip on your shoulder. You will not tell me how to speak!

  • taxpayer says:

    “She says she and her family are hoping for some resolve and for Casey to be fired.”

    All she’s looking for is a check with a few 0’s to the left of the decimal point. I wonder if she’s every used the “W” word?

  • Guest111 says:

    When my grandchildren are running, screaming and playing hard I have been known to call them silly monkeys and they love it. Again we are reading about some sort of play on words. I am so sick of it. And now the woman has ” demanded to be financially compensated.” Does anyone else see the stupidity in this? Am I the only person out of step in my thoughts about this? I am sick of those people yelling about w o r d s. Again, they call each other the N word all the time and refer to each other as nigga as a term of endearment. H***, lets just quit talking to them and point. Maybe that won’t be offensive.

  • Guest56789 says:

    It was in bad taste, however I do not believe that she intended it to be a racist comment. An apology, a free rental (MAYBE)but compensation and her losing a job is a bit much for something taking out of context, and this statement is coming from a woman of color.

  • Disgusted says:

    We have used the Enterprise on Castle Hayne road several times, and have had nothing but great service. I think it’s obvious that the young lady was making a playful comment about the kids that were with them. Why on God’s green earth would a supervisor make a deliberately racist comment right to their face?

    Ms. Greene needs to get that chip off her shoulder and understand that black people do not have a trademark on the word “monkey”, and do not get to decide what other people’s intent is when they use it. She is a racist for making such an awful accusation when its obvious nothing racial was intended. I’ve heard children – especially excited/active children – called “little monkeys” all my life…no matter their color. How hateful of her to try to use this young ladies cheerful greeting as a basis for such a hateful claim. I’m willing to be she is already lawyered up for her lawsuit and planning on how she will spend her settlement.

  • Anonymous says:

    How do you know she showed poor customer service?? Were you there?? No, I think not. If you read the story (Where you are getting all of your “facts”) you would read that Enterprise has apologized several times and offered this lady a refund on her car rental. The customer was not even in the room while Casey was graciously playing with her children, playing “Monkey in the Middle”. WWAY only knows half of the story. Unfortunately, people do sick things to get money, like this. Casey is an awesome Manager at Enterprise and provided me EXCELLENT customer service every time I have rented a car. Thank you Casey and Enterprise for your superior work.

  • ROSEd says:

    The comment was definitely in bad taste but I don’t at all believe that it was intended to be a racist comment. An apology and a free rental(maybe), but compensation and her losing a job is a bit much for a honest mistake, and this us coming form a woman of color.

  • Guest123123 says:

    My goodness how would this tranlate into money. Always looking for a payout. Just give them a suv with chrome rims for the holiday weekend and they will go away.

  • Guest1851658 says:

    Financial compensation………this is what they always want and will not hesitate to play the race card to try and get it. It’s all about the money. How were they possibly injured in any way to deserve money? These people have more tricks than a magician.

  • Guest Taxpayer II says:

    For years when my kids were small, I called them little monkeys.
    To this day I call my young nieces and nephews, “Little Monkeys.”
    This young woman who is probably half my age, was probably brought
    up hearing that from a grandparent or other family member and thought
    of it as a playfull term. Its time this programmed insensitivity
    among a part of our society comes to an end. Every little thing that
    can be brought up as possible racism is pathetic.

  • Guest111 says:

    She couldn’t have been toooo offended. She never asked for an apology. . . . it was purely and simply SHOW ME THE MONEY!!!

  • wilminton native says:

    Here we go again. The card is played as always. I’ve called children little monkeys regardless of color. I’m sure they walked in and children being children were in to everything running around acting silly. As children do. I believe its the train of thinking of the mother to believe this was a racist comment some people look for things to bring to publics attention. Get over it I’m sure it was innocent. And the mother is gonna get the attention she wanted. of course. We shouldn’t have to walk on egg shells scared were gonna make a racist comment, people like that are always gonna find something us non African American people say wrong to hurt there feelings.

  • SnatchHammer says:

    Not saying that it didn’t happen, however it does seems weird anyone would walk in to any company location and being greeted by the manager with a racist comment. Call me crazy but it seems part of the story may be missing here.

  • shooter says:

    The only racists involved were on the front side of the counter at Enterprise. I can say from personal experience that there is not a racist bone in Casey. I’ve known her for over two years.

  • post my comment says:

    Before your broadcast tonight I was a daily viewer of your show. After this broadcast tonight I will never watch your news program again! This story on a so called “racist” comment made by an Enterprise manager is completely false and a strong defamation of character. If your so called “reporter” got her facts straight before she reported this on television this would not be an issue. For your knowledge, this case, although, a complete fabrication by an angry person trying to get over on a corporation, was settled a month ago. So this greedy person was not satisfied by their compensation from this “made up story” so they went to your program. This girl deserves an apology from your entire broadcast and if I was her, I would make this a national case against a television broadcast station falsely accusing a well standing citizen of being a racist. This is absolutely disgusting and a gross negligence on your part that needs to be resolved right away.

  • guesty says:

    We have called the customer and apologized, but she has demanded to be financially compensated.

    She just wants a payday. Children of all races have been called monkeys. Get over yourself.

  • news to me says:

    ( ‘Do you know back in slavery time that’s what they used to call colored people?’)
    No I did not, and it is not back in slavery time now so what is your point?

  • Monkey Junction says:

    I have no idea what happened at the rental office. I do find it interesting how these stories bring out the same old tired statements with just a bit of prejudice behind it. Every story involving any minority always brings out the stuff. It is like the person who starts off saying “I am not racist….” and then launches into a racism diatribe.

  • QuietOne says:

    Get over it already. Do you realize that we grew up playing on the “monkey bars” when we were kids? I hear people call kids “little monkeys” all the time when they are climbing all over things. It’s a term of endearment to many people. I hope Enterprise sticks by its employee.

  • windy says:

    Sounds like this woman is just trying to get a free ride to Florida (literally) by playing the race card.

  • Tanya says:

    The fact that this story, as shoddy as it was reported, made it on the air disturbs me. I can’t imagine that a company as large as enterprise would employ people who would greet a customer in that manner. While the employee could not say anything on air WWAY had no problem slandering this poor girl without getting or reporting on the other side of the story. How credible is this accusation and the reporting? There is definitely something missing here. If the customer has been apologized to and finance compensated for their rental what more does she want? She has the right as a consumer to make the choice not to spend her money there. That’s where it should end. It seems like it’s another case of someone taking things farther than it needs to go. As a person of color I cannot change the past, but I do have the ability to not let the past dictate my future. I’ve lived in Wilmington for over ten years and found it to be a tolerant city to race, sexual orientation, etc. Shame on you Ms. Greene. Instead of being an educator and taking a negative situation and trying to turn it into a learning experience you just look like another attention and money seeking person that is ruining our society.

  • Vog46 says:

    I hope you enjoyed your 4th of July, I know I did.
    Yes of course you deserve common courtesy as well, in spite of being a Marine
    :-)

    Vog

  • really says:

    unless you were black at some point in your life and have had to endure what black people have had to go through and what they are still going through then shut up because you obviously have no clue. get your heads out of your a$$ and look around and pay attention…oh you dont have to do that you are white. And I have never called my kids monkeys. you all know what that means as far as black people goes and you know its a racial slur no matter how you try to spin it. the enterprise worker was so used to saying it and probably didnt realize she was loud enough for the customer to actually hear her. and she should get fired.

  • quanna says:

    Your right, there is a major part missing from the story… the car was filthy to name
    Few things thats was wrong: hotdogs, buns, pretzels, chips and dog hair, mustard was all in the
    car.. it was given to us like that, the tire was defective we had a blow out in Florida. We have 2 jobs and our children are well behaved, they didn’t walk into the place that i thought was business and let our children jump around…she had a nasty attitude when we first walked in the building but most importantly she called us out our name joking or not, but i seriously doubt she was joking so, to all of you that have something to say we own our own house, built from the ground up.. its not about money, but we need to be heard as people, we are
    not racist and neither should anyone else be,believe it or not slavery is still around now you have a blessedd night

  • Guest564654 says:

    THAT WOMAN SAID THE “N” WORD!!!! THE “VICTIM” ON THE VIDEO! EXCOMMUNICATE HER! IF SHE WAS WHITE AND SAID THAT SHE WOULD BE CRUCIFIED! THAT’S RACIST!

  • OIB MOM says:

    I AGREE THAT CALLING THE KIDS MONKEYS WAS NOT THE WAY TO GREET A CUSTOMER,,,BUT SEEMS TO ME THAT THE MOM IS TH ONE THAT BROUGHT THE N WORD INTO THE PICTURE..BELIEVE ME I TOO DETEST THAT WORD AND I AM WHITE.
    MAYBE THE SUPERVISOR SHOULD BE SENT BACK TO “CUSTOMER RELATIONS 101″ AND MOM NEEDS TO GET A FREE RIDE TO FLORIDA FOR HER AND THE KIDS AND A FORMAL APOLOGY..AND MOVE ON…LIFE IS TOO SHORT

  • Vog46 says:

    In any car rental company customer service is key to getting repeat customers, and with ILM being a touristy area I would prefer my employees show exemplary customer service skills.
    Casey failed miserably a customer service.
    The customer has now escalated this and is seeking some sort of financial “pay back” along with the firing of the employee involved.
    Like women’s rights – civil rights have made the situation for blacks much better in the good old U.S. of A. Is it perfect? No. And it never will be, but to quote an old advertisement – you’ve come a long way baby. At some point in time those that feel they have been unequally treated get to a point where the “unequalness” can only be eradicated by those who feel that way. The law can only do so much. It’s time to step up to the plate.
    Women who call other women whores or “she’s such a slut” have no reason to feel insulted when a man says that to them. The same goes for blacks that call each other the N-word – if you do it to each other you are now fair game for the rest of us.
    Casey showed poor customer service but her punishment should be determined by her superiors – not by the customers who still feel the scourge of discrimination. Sorry, but you are no longer “exceptional” – Obama broke the glass ceiling for you.
    Now blacks and women should be shown COMMON courtesy – nothing exceptional, just common courtesy, to each other, and those around them. You reap what you sow.
    Enterprise owes these people a gracious apology and a promise to address the situation with the employee, nothing else.

    Vog

  • Beth says:

    If the comment was said in reference to a group of children, a group most likely running around excited like most children are at the prospect of going on vacation, the comment was most likely affectionate, NOT RACIST. I once said President Obama had ears like a monkey, referring to their size, and was called a racist. I had honestly forgotten that the term monkey had been at one a time derogatory term toward African Americans

    The family and other likes them should consider going back to school because they obviously never leaned the meaning of CONTEXT!!

  • What says:

    The point is its offensive regardless of the year, it’s we’re the comment is derived from…… Like we can’t forget that the English language is derived from Latin or Greek terminology….. Even though we are not living in thes days and age. Just a reminder to where the term or comment was originated from….. See how white ppl interpret things from their point of view. Oh remember your scientist said that every race has the black gene scripted in their DNA

  • Liar says:

    They had the car for 29 days and got into it because ms Greene was in an accident. She would not tell the rental office she was in Florida when they called o extend the rental. They gave her 6 free days of rental because of the dirty car which they offered to clean. Mrs Greene is a liar! This was not a trip to Florida unplanned. They sat in that office while they called the insurance company to approve for a larger vehicle. Casey was playing with the children! Karma is a sweet friend

  • ape says:

    YOU ARE A DAMN IDIOT. always looking for a FREE ride!!!

  • Beth says:

    Your complaint should be about the manner of service, defective car etc, not turning an innocent comment into a racial incident. I call little children monkeys all the time, regardless of color, as a means of affection. I hope to god this poor woman does not lose her job because of this, it is bad enough out there without the title of “racist” on your shoulders.

  • Disgusted says:

    As I stated in a prior comment, we have rented from this specific Enterprise office numerous times, whenever we travel to our home state for a visit. Each and every time, the car provided to us was clean, deodorized and spotless and the service was fantastic. The cars are ready for drive away when you get there, so Ms. Greene can’t try to claim that they gave her a dirty car due to racial reasons (just heading that off at the pass because I can see it coming). To the poster that responded as one of the family, your story has enough holes to drive a rental car through. It’s obvious to everyone that you didn’t get the money you wanted, so you decided to go to the media. Bad move. All you have done is damaged your own reputation. Perhaps you’ll learn the lesson that falsely crying racism where there is none, only damages your reputation and credibility, and is an insult to those who have suffered true racism. Especially in a day and time when folks are tired of people such as Ms. Greene trying to play the race card for financial gain.

  • Disgusted says:

    …where exactly do we get a list of the words that black people give white people permission to use? Good grief.

    No one group of people gets to decide what common English language words any other group of people are or are not allowed to use based on some perceived offense that they personally associate with that word. And no person gets to decide what another person’s intent is when they speak any word. Period. America doesn’t work like that.

    If you choose to be offended by the use of a word that is the known, understood and accepted name of an animal…then you have a personal issue that only you can resolve. It’s not up to the rest of America to cater to the chip on your shoulder. We refuse to stop using common words that we have used for generations in their purely innocent form, because a certain group of people have decided to brand those words as “offensive” in any form.

    The world does not revolve around you and your feelings, and the rest of us are not going to tip-toe around when we speak for fear of saying a word that you may or may not find offensive. Every race and ethnicity represented in this nation has a heritage that includes some type of oppression, slavery, mistreatment or discrimination. If we as a society were to be expected to accommodate everyone’s potential for perceived offense based on the past…then we would end up a muted society.

    Instead of feeding that money-grabbing chip on her shoulder, perhaps Ms. Greene ought to save her outrage for the youth of her own culture and community that are brutally beating, robbing and mobbing people of other races on buses, in stores, in malls and on the streets here in America.

  • SurfCityTom says:

    what about old white former Marines who served in that Southeast Asian adventure. Do we deserve common courtesy? Seems like that was one group you overlooked.

    Enjoy the 4th.

  • really says:

    I guess white youth don’t do any of those things…..please include your kind as well!

  • SnatchHammer says:

    Congradulations on being employeed and owning your home, I think that is great! You stated they gave you a dirty car with defective tires and called you names for no reason. Then you end your comment by saying slavery is still happening. First I hope if the woman was truely being mean to you she should loose her job, however I still can’t understand why anyone would purposely make a racial slur knowing they WILL loose thier job. It seems if the woman were going to insult you, knowing she will loose her job, why would she say “monkey”? This doesn’t seems like a term you would use if you intended to hurt someones feelings or insult them. I really hope if the clerk made a mean spirited comment she gets fired, but if this is an attempt to get a free rental, I hope the clerk gets compensated for the slanderous remarks! I’m not sure why you spoke of slavery, it doesn’t seems to have any impact on this story. It seems like if this were a legitimate complaint the companies customer service line would be addressing the issue not the local news website. It still feels like a money grab to me.

  • Abraham Lincoln says:

    If only these people would put the same hard work and dedication they are using to get this free money towards something that can better our community and society. You all should be ashamed of yourselves. You look like idiots in the news, and you are setting a poor example for your children. Get a grip. I’m sure you are God fearing people, do you think your God would want this young girl fired over something you misunderstood to be racist? Reevaluate yourselves, if that’s even possible for you.

  • droppy says:

    …. a supa-bass subwoofer and neon underbody light kit.

  • Guest99 says:

    It always comes out in the wash…Sounds more like the story here.

  • KnowTheStory says:

    She was playing Monkey In The Middle with the kids to distract them while her employee was helping the mother. Yep, poor customer service.

  • Guestmarvinisit says:

    Terms we will never be able to use anymore after this story. “I’ll be a monkey’s uncle!”- “monkey with someone or something” – “monkey business and funny business” – “Monkey see, monkey do” – “monkey suit”a tuxedo – “throw a monkey wrench in the works” – “a monkey on somebody’s back ” – “make a monkey (out) of somebody ” – “monkey (around) with something” – “grease monkey”—-Although the term does not generally carry a negative connotation, that wasn’t always the case. The phrase “grease monkey” likely has its origins in the late 18th and early 19th centuries, around the time when industry was growing in both Great Britain and the United States. During that time period, it was common and acceptable to employ child laborers to work around the industrial machines. Quite often, the children were sent to perform simple repairs and maintenance on the equipment because they were small enough to reach areas not accessible to an adult. The job often involved lubricating the gears, and was often a greasy, messy process.

    The children who performed the jobs of lubricating and maintaining the machinery where recognizable by the grease and oil that smeared their faces and clothing. In order to reach certain areas of the machines, a child would often have to leap and climb. As a result, the child was often compared to a monkey. That comparison, coupled with the fact that a child’s clothing and face were often grease-stained, gave rise to the phrase, “grease monkey.”

    Being a child laborer working on the machines in those early centuries was not an enviable position. When the term first originated, therefore, it was considered something of a demeaning slur to call someone a grease monkey. Over time, the negative connotations have faded and the term is generally considered harmless slang. Nothing racial here – not at all….. Yes there are those who try to make this association between monkeys and African American’s, but these people are the true minority, And it is mostly directed at adults( see republican cartoons and photoshopped photos of Obama during the 2008 presidential campaign, as well as others.

  • Guest31 says:

    So True! It would have been the opposite if she had called them porch monkeys or something like that but no. Greet someone with a smile and they will spit in your face.

  • Gusty says:

    Oh my! Maybe she read the story, “10 Little Monkeys Jumping on the Bed,” one time too many. Should we take the m word out of the language?

  • ashamed says:

    “We have called the customer and apologized, but she has demanded

    to be financially compensated.”..

    Really? Well there is a surprise! Sue Sue Sue… Get me mo money!

    I have a new found respect for Enterprise for sticking up for their employee!

    This lady is a disgrace to my race! Gold digger…!!

  • J says:

    I don’t know what being called “monkeys” has to do with race. Whites, blacks, hispanics, chinese are equally distantly related to monkeys. Wow get a life, deborah! If anything, you are acting like a monkey in that video.

  • Typical says:

    Just another typical black person trying to get something for free.

  • Frustrated Friend says:

    As one of Casey’s dear friends, the most frustrating thing is that Casey has African-American, Latino, Jewish and Asian members of her family. There is not an ounce of racism in this woman’s body, I have actually personally seen her stand up to other racist people. Moreover, while Casey has white skin, her ancestors were 100% Irish and they came over on a boat in the early 1900s, so no where in her ancestors was there slave owners. Casey is not from slave times and she had no intention of using a derogatory term. Casey used the term monkey as a term of endearment to a bunch of youngsters and now she is having her name and reputation run through the mud. Words cannot describe the anger I have knowing that such a sweet, amazing person could be treated in such a manner.

  • SurfCityTom says:

    Mama called the Doctor and the Doctor said — no more monkeys jumping on the bed.

    Real Racist. Some people can find racist remarks no matter where they go.

    Thanks for posting. Brought back fond memories of reading that story to my grandsons.

  • Guest 1492 says:

    I found your post to be intelligent and thought provoking. Thanks for posting.

  • Rufus says:

    That statement in itself is pretty racist. I’m a Democrat, and happen to side with the agent on this one. Bringing stereotypes of religious and political values is exactly what is wrong with this country. Everyone identifies themselves as who they voted for in the last election, or what imaginary friend they talk to in the sky. Until our country can get over the small stuff, like this story or example, we will ALL stay 30 – 40 years behind the curve. America used to be the greatest country in the world, it’s simply not anymore because of silly things like this story, and your comments about your neighbors. Good day.

  • kelly says:

    WWAY she be ashamed of themselves for even entertaining this story. If you are trying to be a respected and credible news outlet then actually cover CREDIBLE stories from CREDIBLE sources. The reporter who shot and ran this video should be fired if anyone. WWAY and Ms. Greene should probably be preparing themselves for a lawsuit I am sure that will be heading their way. This enterprises workers life could seriously be damaged over someone clearly just seeking money over a harmless comment taken out of context. Along with a news outlet fishing for any type of story even if it has no credibility or truth to it.

  • shib says:

    How is this a story?

  • Guest666 says:

    Let’s just redefine usage to keep from offending a group that was oppressed over 100 years ago. There is way too much of this crap going on.
    Watch stand up comedy on BET (Black Entertainment Televison) and see yhow many comedians make “white people” white people jokes. Can white people apply for the United Negro College Fund? How about sell a product on BSN (Black Shopping Network)? Do people not realize that EVERY race at some point and time has been enslaved, targeted for eradication or suffered some racial bias?
    You cannot move forward until you stop using what has happened to your ancestors as a crutch.
    I also would like to take this opportunity to remind people that the first human remains came from Africa!! Humans started there and migrated over millions of years to other parts of the world. So with that in mind, can we all sue? I mean we all have a common genealogy?

  • Guest2020 says:

    Apparently, I have been calling my daughter the “n word” for the past eleven years and I didn’t even know it.

  • Simian Merchant Specialist says:

    Growing up as a child (Caucasian), my Father on occasion, referred to me as being a little monkey. My child who is mixed race (part Asian) was frequently referred to as a monkey. Sometimes teased. It looks like I will need extra insurance in case he sues me later in life for this horrible slander! Can I sue my Father? Oh, that’s right…I can’t, I’m white.

  • Ron says:

    So did anyone read THE I HATE PEOPLE COMMENT THAT WAS ON HERE well i reworded it and replaced the words WHITE with (BLACK) and the words BLACK with (WHITE) and they took that persons comment off and didn’t even post mine….HMMMMMMMMMMMMMMMMM should i feel offended???? Was it racist to do that? Probably not, my point being pick and choose your battles.

  • Guest90 says:

    I’m not sure why a simple apology for the misunderstanding wasn’t sufficient. Why is everyone so angry all the time? Can’t people just try to see the good in each other instead of jumping to conclusions?

  • HH says:

    No disrespect was intended in calling a group of young kids monkeys. While the mom was outside the enterprise worker was playing a game called monkey in the middle. When mom returned the worker made the comment about monkeys as in fun only. But in this PC country you can offend someone with out trying to do so. Now its about the money how much can I get out of this, sad.

  • Mouth Of The South says:

    Ok so this lady made a mistake. Those without sin cast the first stone…
    At least she didn’t say the word PORCH first…. Even then she has that American freedom to say whatever she wants….. BARS N STARS FOREVER HEEEEEEEWHHAAAAA
    GIDDDDDDDYYYYUP!!!!

  • BRGuest says:

    Quoting Randal Graves from Clerks 2,

    “Oh, no no, it’s cool, I’m taking it back.”

  • Beyonce Knowles says:

    I am a proud left leaning liberal Democrat. I majored in Sociology where I concentrated my studies in the area of Social Inequalties. I am outraged that Ms. Greene is crying false racism. Crying false racism is just as bad as an actual racist act. How many truly racist instances are going to go ignored due to people like Ms. Greene crying wolf?!

    Civil rights leaders of the past are rolling over in their graves.

    Shame on WWAY for publishing such irresponsible journalism and shame on Ms. Greene for demeaning the entire Civil Rights movement.

  • Slave2none says:

    Why is she offended then if it isn’t true? Words only have the power you give them.

  • Slave2none says:

    Buy your own car moocher! Blacks are the racist in America plain and simple. They are movie and sport stars, successful business men and women, even the prez for god’s sake! Yet all white people hear is they are racist. Screw those stupid darkies, they are doomed to a life of welfare! That is what they like I guess, to have a master looking out for them. Very stupid regional species from the dawn of time. Say what you want, they are the boil on the butt of America that needs to be lanced!

  • cp says:

    Truth is the Wilmington Area is one of the most racist areas I have ever lived in. You peeps are a good 30 to 40 years behind the rest of the country in race relations. Maybe it’s the history of the Area. Maybe it’s the heavy influx of Northerners, who claim we Southerners are more racist, but prove every day the opposite is true.As for this particular event I see fault on both sides. But it always seems they who yell loudest are apt to be the more ardent racist.One thing I would like to know. How many of you slamming the Greenes and praising the agent consider yourselves Republican??

  • Anonymous Poster says:

    Shocker, just one more person looking for a monatery handout after an OBVIOUS misunderstanding. What is this world coming to that every word we say or action we perform can be immediately flipped around into something it is not? Ms. Greene, you disgust me, you want money for this??? I think you should re-evaluate your priorities and stop ruining someone else’s life because of a simple misunderstanding. It is obvious this woman had no ill intentions with what she said. It’s a shame you took a simple word and had to immediately turn this into a racist issue when it blatently was not intended this way. If you get a dime out of this whole misunderstanding, SHAME ON YOU! And shame on this news station for defaming this poor girl working at Enterprise when you don’t even know the real story!

  • Guest6 says:

    OH LOOK A NARROW-MINDED comment! you probably hate white people

  • Guest-RHONDA says:

    RESPECT. THAT IS WHAT WE NEED RESPECT.TREAT PEOPLE LIKE YOU WANT TO BE TREATED. WORDS ARE A DAMAGING WEAPON. I AM A GRANDCHILD OF A WONDERFUL WOMAN THAT WAS BIRACIAL ( DIED AT THE AGE OF 93)WHO GRANDFATHER WAS A MEMBER OF KKK THAT HATED HER AND HER SIBLINGS. YET SHE LOVE HIM BECAUSE SHE HAD TO DO THE RIGHT THING BECAUSE SHE LOVE THE LORD.RUDE WORDS DO HURT BECAUSE I EXPERIENCE THE HATRED IN SOME PEOPLE OF WHITE RACE. BUT I LOVE AND KNOW A LOT OF WHITE PEOPLE THAT I AM GRATEFUL THAT IS IN MY LIFE. THEIR RESPECT AND COMPASSION FOR ME DIM THE HURT I EXPERIENCE.THEIR FRIENDSHIP I AM GRATEFUL FOR. ONE THING IS TO STOP SAYING ‘GET OVER IT.’ INSTEAD SAY ‘WHAT CAN WE AS AMERICANS,NEIGHBORS,AND HUMAN BEINGS DO TO SOLVE THIS PROBLEM AND HEAL IT.’ COMPASSION IS FREE ,HATE IS AT A COST. MS. GREENE TRY TO FORGIVE. I KNOW YOU FELT HURT AND PEOPLE COMMENTS MIGHT ENRAGE YOU MORE,BUT YOU HAVE TO PRAY. SIT DOWN TALK TO CASEY AND HAVE A OPEN TALK.GO SOMEWHERE, JUST THE TWO OF YOU AND TALK.EXPRESS YOUR FEELINGS. I RENTED CARS FROM THAT LOCATION NUMEROUS OF TIMES. SHE SEEMS VERY SWEET.SOME PEOPLE ARE NOT SMART OR WISE IN WHAT THEY ARE SAYING. NOT HATEFUL.YOU ARE IN MY PRAYS.

  • GuestA.NC says:

    Perhaps the news station should have gotten the full story before writing this ridiculous article. Ms Greene is lying. Perhaps it is MORE racist to assume that someone that is not the same race as you is racist. Since Ms Greene seems to only want to get some money out of this … when the full story comes out, perhaps Ms Casey can turn around an sue for defamation of character. Casey followed the correct protocol to not speak to the news crews and to allow her employer’s legal department to handle the situation. Sorry Casey and Enterprise that someone is putting you through this.

  • ugh says:

    this makes zero sense. put down the bath salts, psycho.

  • ed says:

    Okay the girl called you a bunch of monkeys, so what deal with it. To pay you anything is a joke, just like all you people a damn joke ! If it looks like a monkey and smells like a monkey sorry lady u are a monkey

  • Juan Rodriguez says:

    Ive been here for about 45 days and as a latin 28 yr old male with no troubled history and having a Russian fiance i will be the first to say wilmington nc natives are in fact very very racist black and white alike..And dont get me started on the cops..smh we were pulled over, assuming we were buying drugs in the downtown area coming from an ice cream run in the opposite direction……get with the times!!!!!

  • Guest2012 says:

    Unlike You, I am a proud RIGHT-Leaning Christian Conservative Constitutionalist Republican.

    For some STUPID REASON, I also majored in Sociology where I concentrated my studies in the area of Social Disenfranchisement.

    After my unprecedented research was completed, no one believed how much WHITE AMERICA has been DISCRIMINATED against by being called names, being the BRUNT of disgusting, derogatory, repulsive and sic Jokes on BLACK Entertainment Television. Yes! Discriminated against… for not being chosen for jobs which White women were clearly more qualified for (due to that little ‘thang’ called Affirmative Action baby), and for being turned down for loans for housing. They were never even GIVEN free phones or ANYTHING!!!

    I ALSO am outraged that Ms. Greene is crying false racism. Uh-HUH!! I agree that Crying false racism is just as bad as an actual racist act, JUST LIKE YOU!!!. How many RIDICULOUS FALSE racist instances are going to go ignored due to people like Ms. Greene crying wolf?!

    While I agree that Civil rights leaders of the past are rolling over in their graves, Jackson & Sharpton will be on Greene’s doorstep to KEEP their names in lights and to continue the oppression march AGAINST the entire White Race.

    GOOD JOB, WWAY for publishing such factual, albeit hard-to-stomach journalism and shame on Greene for demeaning the entire Civil Rights movement.

    However, Beyoncé, re-wording your diatribe was more fun than a Barrel of Monkeys!

    On-going, old days Class and Race warfare is such a low-functioning persons game. I don’t hate Rich people or poor people, Black people or White people. I can’t say the same for the left-wing loony-bin, radicalized, victimized, Sociology professors from the University…except Adams, a cool conservative.

  • Guest28451 says:

    Get over it! While I don’t agree with slavery, if it wasn’t for those days, most African Americans would not be in America today. Be thankful for your ancestors past and how far things have come. Don’t use the old, boring, overplayed, over-rated race card again and again and again for your benefit. The true minority in America is white males yet let one of them pull the race card and they will be punished to the max. Did you ever stop to think that African Americans just may actually be the most racist? First “black” president (forget the fact that his MOTHER was white), first black officer, first black this, first black that, black beauty pageants, all black colleges, black history MONTH, nevermind groups like the NAACP. Who is segregating? Who is racist?Let there be an all white beauty pageant or an all white college and see how far that goes.

    Bottom line is this: Quit being RACIST and using the PLAYED OUT race card. Find something better to do. And no, the girl does not deserve to be fired and the family doesn’t deserve any amount of financial compensation. This is life. If you take offense to something so little, maybe you should shelter yourself until you grow some understanding that everyone isn’t going to walk around on eggshells in an attempt to keep themselves from being called racist. If the same thing was said to a white family, nothing would be said. Monkeys? Isn’t this a bit of an outdated racial slur? By the way, Paula Deen admitted to using the word, “nigger” some 25 years ago at a time when the word, especially in her home town, was common. The word used not to be used in the context it is taken today. Then again, blacks use it far more as whites would ever think about it and that’s okay.

    To break this trend, something must be done: Act civil, be respectful, realize that America owes you nothing and you are just as equal as a white person (isn’t that what we preach, equality?), and quit being the racist party just because your great, great, great ancestors may have once been a slave. We’ve fought that battle and equality was won. Segregation was done away with. Oopss…until blacks decided they wanted to start it all over in their favor.

  • Guest1111 says:

    5 little monkeys jumping on the bed. Wow so racist

  • Sean carter says:

    Casey was playing with the r children, and said something like “these kids are hard to keep up with, running around like monkeys” because Casey, being from a very large family, always plays with kids in her office.

    The children defended Casey outside the officeand said “grandma she was playing with us!”

    But ms Greene told those children that Casey hated them. Little does ms Greene know Casey’s background at all.

    Hate breeds hate. Racism breeds racism.

    I pray for those children.

  • T Jones says:

    Wow…all the hateful comments. Racism aside…when you visit a place of business do you expect the employee to call you or your family members anything other than your name. You are not friends. You don’t even know this person but you want to refer to them affectionately??? When I enter a place of business I conduct myself in a “professional” manner and I expect the same respect. Otherwise my green $$$ can be spent elsewhere. I am so sad that racism still exists in 2013. Fear and ignorance of someone different from you is all it amounts to. We can all pretend it wasn’t intentional sacasm. God knows her heart.

    Enterprise lost my business long ago. Apparently, unprofessionalism is prevalent in their corporation.

  • itcanhappen says:

    Words have power and they can hurt. Plain and simple. Think before you talk. Everybody has a threshold where they can feel insulted and feel singled out, for whatever reason. Ex: “People in the south are extremely racist”…(See, if that offends you, I just proved my point)It’s a fact.

  • RandyC says:

    What is the world coming to? Just buy them a big pod of ripe nanners and sent them to DisneyWorld……They just wanting to cause someone trouble and get $$$$$, like all monkeys…..

  • Guest whitney says:

    “We have called the customer and apologized, but she has demanded to be financially compensated.”

    I guess this is legit. I guess the creator of Curious George must be a racist too.

  • windy says:

    Any nut who drives from Navassa to Castle Hayne to rent a car has something up their sleeve to begin with. Perhaps the word “monkey” was used to describe her ill-behaved children which were likely bouncing off the walls like a bunch of wild primates, who knows. At any rate, I hope the car dealership does not succumb ridiculous demands.

  • lelandguy says:

    This is so pathetic and miniscule. Why does everything turn into a race issue with people. It doesnt matter if you are black or white. I am not siding with Enterprise but I am definately not siding with the Greenes. Why are you going to turn this into a media frenzy because you feel that some small comment is racial. Yeh in the past that term may have been negative, but who is to say that she meant it in that form. You automatically run to the news so you can get your face out there and then demand “monetary compensation”. Sounds to me like a ploy for attention, and why do you think that you deserve monetary compensation you didnt do anything and you sure dont deserve it for “sense of grief and torment”. I dont think this should have made the news at all and definately should not have been a top story, sounds to me like it is a slow news day. Get a life people. there is always going to be things that we dont like, but if you keep throwing issues like these out and people keep throwing a race card out nothing is going to change. It doesnt matter if you are black, white or whatever; get a life, get along and live your life and dont worry about other people.

  • Troy says:

    First thing first, compensation has been met, public apology, without attitude, second of all lighten up. Does anyone think that “Casey” would go to work and think, hey how can I insult someone tonight? The lady was quick to ask for money, how about sitting down and meeting the manager and seeing what kind of person she is? I can’t vouch for this Casey person because I don’t know her, but I can say that the race card was pulled too quick on this one, you have to look at the situation, I believe it most likely was just an over sensitive customer, and an over playful employee. Switch this around would it be an issue if the black lady called Casey’s kids monkeys at the store because they were rough housing and playful? I don’t think so. I still have yet to see the racism that is supposed to be alive and well in Wilmington, and yes I have gone to the P.J.’s and the nicer areas as well as the tourist sites, have not had a bad experience yet. I am white and not racist; in my past job I worked with criminals all day long, Black, White, Asian, Hispanic, etc. I had no problems because I have learned you treat people the way you would like to be treated, until they don’t accept it, and then you treat them accordingly. The lady doesn’t just want an apology she wants money, treat her accordingly.

  • Guest611 says:

    I refer to children (including my own) as little monkeys all the time. If this woman was offended, thats on her. Obviously the employee wasnt tryin to make a racial slur. Pit on your big girl panties and get over it.

  • Guesttoo says:

    Hooray for Enterprise for supporting their employee from this onslaught! This was obviously a young girl working the counter who likely called the kids something akin to ‘little monkeys’ – a term used for any group of little kids running around in an excited manner. I’ve used the term for kids in my own family.

    This is crazed pressure that we must watch every word coming from our mouths! Stop the insanity now.

    Financial compensation, indeed!

  • Guest1313 says:

    Sounds like they are looking to create an incident for a payoff. Pathetic

  • Guest Vader says:

    That’s what some people do best. Probably got the money for the trip from a similar incident.

  • Guest45 says:

    here we go again, the big RACE card another time, if you want to rent a car why don’t you just go rent the thing from a person more suitable to you, I doubt very seriously the rental agent called you a monkey, and if she did, why do you care, were you acting like one, and by the way, this reference to slavery time is getting old, you didn’t live thru that and neither did I, grow up, get a life, and go out and be productive.

  • Guest-o-matic says:

    I get sick and tired of thin-skinned people getting their back up over every little comment that rubs them the wrong way. “African-Americans” as they call themselves today, consistently call each other horrible names and think it to be funny. I don’t. I also don’t like being referred to as “crackah”, “whitey” or “boss”, but when that does happen, you’ll never find me crying to the entire public over it. I just consider the source, think of it as ignorance and shake my head.

    I don’t harbor a single ill will against any black person and am proud to see the equality that exists today. However, there are far too many walking around with a huge chip on their shoulder, with a trigger-happy mouth and believe they are owed something. Get off it, get a job, earn your respect and start giving some!

    Ms. Greene, this is a tough world to be demanding someone lose their job. That piece of Karma will come back on you 20 times! Hope you enjoyed that free rental car. Grow up, have a little laughter in your life and stop walking around with a big fat chip on your shoulder!!! Life is too short and precious for you to be spitting fire and showing your hind-quarters in front of your family in such a manner!

  • Monkey business says:

    I guess this is a great place to find the clan, huh…… Now who was offended?

  • Scot I am says:

    Offended? No I’m not offended. I am of Scottish decent and yes I am a member of a clan or Family group. Why would I be offended? I have also been called a monkey once or twice and wasn’t offended. Maybe that is because I am full blooded American and a Scottish-American or some other type of half American looking for a hand out. Get over it everyone is called a name once and a while, that life. Sorry she needs to grow up and get a life and live in the real world where we work to get our money.

  • Native American says:

    Some people are offended by just waking up in the morning.

    This woman is looking for something for nothing. Ask this offended woman, under oath, if she has ever used the N word, Redneck, Cracker,… She is teaching her children to be racist.

    Jesse Jackson, Al Sharpton and the NAACP have done more harm to their own race and look like fools doing it, just like this Greene woman.

  • SurfCityTom says:

    have they put a magic number, per person, on the amount of resolve they want?

    Many parents call their children monkeys.

    So what’s the big deal?

    Is this another graduate of the Reverand Barber School of Making Money?

  • Former Little Monkey says:

    If you go out looking for something in this case “racism” you will most likely find it if you look hard enough. In this case it sounds like she found exactly what she was looking for, and is now trying to make a payday. It is people like this that keep racism alive more than anyone else. She is not the solution, she is helping the problem.

  • Tyrone Biggums says:

    Sounds to me like she is looking for another handout. What an ignorant woman, she was obviously depicting the children as being a bunch of little playful monkeys. African Americans are so quick to play the race card, get over it already.

  • ALittleCalm says:

    I’m a Redskins fan and I remember the Howard Cosell incident with Alvin Garrett. Look it up on YouTube. no one was a bigger friend to Muhammed Ali than Cosell. Sometimes a mistaken choice of words is simply a mistake. ApAologies were immediately made on multiple levels. To ask to fire the person in these tough economic times and receive financial compensation is excessive and unfair.

  • Beth says:

    This lady does not deserve to lose her job for making an innocent comment. Part of good customer service means relating to the customer and not acting like a robot. In this case, she was simply trying to interact with the children in a lighthearted manner, nothing more.

    Ms. Green, do you mean to tell me you have NEVER said something that offended someone when that wasn’t your intent or maybe god forbid, called someone an actual RACIST term? Yes, whitey and cracker count! Think real hard before you answer because one day you might have to answer under oath!!

    You do not own the language, therefore you do not get decide for everyone else the words used and their intent.

  • Paula Dean says:

    WWAY should be ashamed of itself. Letting this reporter, Alyssa Rosenberg, run this story with such bias is a shame.

    You slandered this enterprise employee, and taped her saying she didn’t want to be on camera. Way to respect her request not to be on camera by putting her face on the 5:30 news. Then you go and put it on the Internet, wow, great journalism. What a joke. Just goes to show these no talent ass clowns have no clue what they are doing. I hope the young woman doesn’t get fired for these innocent comments and ridiculous news story. Why would you give a woman like Ms Greene the validity f being in the news for such an outrageous claim of racism. Ms Greene needs to look herself in the mirror and evaluate who the true racist is.

    Maybe if this young woman gets fired, she can seek reparations in a law suite against WWAY.

  • Beyonce Knowles says:

    The idea of Casey as a racist is almost as ridiculous as Ms. Greene’s allegations and demands for compensation. What’s even more ridiculous is watching Ms. Greene sit there and tell a completely fabricated account of the situation while she wears a cross around her neck. How Christian!

  • Guest6858 says:

    May I suggest a countersuit? Let’s start confronting this issue and stop letting big mouths try to extort money or attention from the poor girl who was just trying to do her job!! Let’s bring this ALL out into the open.

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