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WILMINGTON, NC (WWAY) — A Navassa woman is outraged after she says an Enterprise Rent-a-Car employee called her and her family a bunch of monkeys.

“I just could not believe she said what she said,” Deborah Greene said.

Greene and her family wanted to rent a car for an impromptu vacation to Florida. But when they arrived at the Enterprise office on Castle Hayne Road, they were shocked by the service they received.

“We were greeted by the supervisor, Casey, as ‘look at all the monkeys,” Greene said.

Greene says it took her a moment to process what the worker said, but then she snapped into action.

“I looked at casey, and I said, ‘Do you know what you just called us? You called us monkeys.’ I said, ‘Do you know back in slavery time that’s what they used to call colored people?’ I said, ‘In other words, you’re calling us n******,'” she said.

We spoke with Casey, who says this whole thing is a big misunderstanding, and she didn’t mean to offend anyone. The family sees things differently.

“She was like, ‘Well, I didn’t say it in a.. Well I didn’t mean it to say it in a way you think I’m saying it.’ I said, ‘What other kind of way is it to call African Americans monkeys?'” Greene’s niece Shaquanna Gause said.

Casey had no response and said she couldn’t go on camera.

In a statement an Enterprise spokeswoman said, “Enterprise has a long-standing commitment to treating all people with respect, and we are sorry about this unfortunate misunderstanding. Our employee’s comment was intended simply as a light-hearted term of endearment toward the children with this customer. We understand, however, how our employee’s words could be misinterpreted. She is sorry and so are we. We have called the customer and apologized, but she has demanded to be financially compensated.”

Greene told us she has yet to hear back from Enterprise corporate about what happened. She says she and her family are hoping for some resolve and for Casey to be fired.

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100 Comments on "ONLY ON 3: Woman says Enterprise worker greeted her with racist comment"

2015 years 9 months ago

I will call anyone anything at any time of my choosing! You have a chip on your shoulder. You will not tell me how to speak!

2015 years 9 months ago

“She says she and her family are hoping for some resolve and for Casey to be fired.”

All she’s looking for is a check with a few 0’s to the left of the decimal point. I wonder if she’s every used the “W” word?

2015 years 9 months ago

When my grandchildren are running, screaming and playing hard I have been known to call them silly monkeys and they love it. Again we are reading about some sort of play on words. I am so sick of it. And now the woman has ” demanded to be financially compensated.” Does anyone else see the stupidity in this? Am I the only person out of step in my thoughts about this? I am sick of those people yelling about w o r d s. Again, they call each other the N word all the time and refer to each other as nigga as a term of endearment. H***, lets just quit talking to them and point. Maybe that won’t be offensive.

2015 years 9 months ago

It was in bad taste, however I do not believe that she intended it to be a racist comment. An apology, a free rental (MAYBE)but compensation and her losing a job is a bit much for something taking out of context, and this statement is coming from a woman of color.

2015 years 9 months ago

We have used the Enterprise on Castle Hayne road several times, and have had nothing but great service. I think it’s obvious that the young lady was making a playful comment about the kids that were with them. Why on God’s green earth would a supervisor make a deliberately racist comment right to their face?

Ms. Greene needs to get that chip off her shoulder and understand that black people do not have a trademark on the word “monkey”, and do not get to decide what other people’s intent is when they use it. She is a racist for making such an awful accusation when its obvious nothing racial was intended. I’ve heard children – especially excited/active children – called “little monkeys” all my life…no matter their color. How hateful of her to try to use this young ladies cheerful greeting as a basis for such a hateful claim. I’m willing to be she is already lawyered up for her lawsuit and planning on how she will spend her settlement.


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