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ONLY ON 3 UPDATE: Former investigator says no problems with birds at service station

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BRUNSWICK COUNTY, NC (WWAY) -- A former animal cruelty investigator says there are no problems with birds being raised at a Brunswick County service station.

Susan Setzer called WWAY this morning after seeing our story last night about parrots at Barrett's Service Station in Shallotte. She says she worked for six years as the chief cruelty investigator in Guilford County, but now lives in Wilmington.

This afternoon Setzer went to Shallotte to check out the parrots, because she was disturbed by the conditions she saw on TV and was willing to swear out a criminal complaint if necessary. But after her visit, Setzer says the birds were well fed and well cared for. She says the high temperature in the room is necessary for the baby birds who do not yet have feathers.

Susan Barrett, who is no relation to the service station, specializes in exotic bird rescue with the group NC Shelter Rescue. She has filed a complaint with the NC Department of Agriculture, NC Department of Health and Human Services and the NC Wildlife Resources Commission after seeing pictures of the conditions the birds were kept in.

The Department of Health and Human Services told WWAY today it would not investigate unless the birds were in a facility that serves food to humans.

Disclaimer: Comments posted on this, or any story are opinions of those people posting them, and not the views or opinions of WWAY NewsChannel 3, its management or employees. You can view our comment policy here.

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Barrett's Station Bird Issue

REMEMBER THE CANARIES? They were used by coal miners as "warning signs" for any toxic fumes: if the birds died, the miners knew to vacate the premises immediately. That's because our birds' respiratory systems are more efficient than ours and they are affected by toxins quicker than we are. Due to their small size, high metabolic rate, low body fat AND efficient respiratory system, our birds can die quickly when exposed to airborne toxins.

Anyone who says they love birds would never house their beloved birds anywhere around such toxic chemicals.

As for your “ good to go “ mentality from the Animal Cruelty Investigator, I would love to know what their certifications were for birds, care and their behaviour. From what I read from the course certification they don’t exists when it comes to our feathered friends. Maybe she should tell you that she was only taught on other animals such as dogs, cats and farm animals and not on birds or other small animals.

Awsome birds. With a Awsome person taken care of them.

Ive been their many times. The place is kept very tidy for a gas station. and I love the birds. I my self am a bird owner. This guy takes very good care of his birds. and they look nice. I look foward to seeing them when ever I visit. Glad he gets to keep them.

Have you ever been to

Have you ever been to Barrett's? Do you know for sure that the birds are where the toxins get get to them? That former investigator did. What makes you more qualified to evaluate the conditions where those birds live? At least the former investigator took the time to see for herself.

I agree w/ Cockatoo City.I

I agree w/ Cockatoo City.I would like to know what happens when the garage is not open & all the toxins are traped over the weekend.There are enough toxins that the birds take in on an open day w/ cars & etc. running in the garage.I am not disputing that the man doesn't feed & take care of the birds BUT the toxins are my concern so should it be for the people that buy these birds from a Gas Station.

Barrett's birds

John takes good care of his birds. The story was a hatchet job. Very unfair reporting.

Well John, since this woman

Well John, since this woman Susan Barrett was so willing to chop you up and feed you to the sharks now it is time for you to fire back, you should file against her for defamation or whatever, anything, just show her what grief is, next time by I will talk to you about it and donate $100. to the cause if you will persue it.

Barretts Birds

Thanks for all the support. We welcome all to come see the birds including all the agencies that have been called out as we have nothing to hide. And yes we have seeked leagal advise and action will be taken!!!