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RALEIGH, NC (AP) — Officials at the state Department of Health and Human Services issued public statements last summer saying the new computer system for processing Medicaid claims was working great, even as newly released records show complaints were coming from across the state.

The News & Observer of Raleigh reported Friday that letters poured into the office of Gov. Pat McCrory last summer from frustrated medical providers who were not getting paid following the July launch of the NCTRACKS program.

Despite the firsthand accounts indicating widespread problems, DHHS spokesman Ricky Diaz issued a news release Aug. 5 titled “NCTRACKS is On Track” that sought to reassure the public that new $484 million computer system was working well.

Diaz also sent talking points to McCrory’s staff that mirrored the agency’s statements of success.

(Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

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  • GuestMan.

    Maybe Gov. McRotten should hire some more 25 year olds at $85,000 a pop to take care of this. It seems the administration we have now has a serious problem with the truth. He will deny knowing anything about it and vow to get to the root of the problem.
    What a joke this administration is.

  • taxpayer

    NC Tracks started long before McCrory came into office. You can thank Bev Perdue…over-budget and overdue in terms of implementation.

  • Vog46

    This story disagrees:

    “Despite all the rhetoric about a “broken system” and the supposed failure of the Perdue administration, an area where McCrory and DHHS Secretary Aldona Wos were apparently not going to take a chance was NC Medicaid’s transition to a new computer system for paying health claims to doctors and hospitals across the state. The change to the new system was started before McCrory’s election, but not to take place until this July – six months after he was in office.

    Significantly, this change is the first big one in Medicaid where the Governor can’t conveniently blame his Democratic predecessor, Governor Perdue, for any actual or perceived failures. McCrory has had six months to get the computer system right, change it, or put the changeover on hold until he can fix it. He created a new “Chief Information Officer” position to oversee the change for the Department of Health and Human Services and promptly hired Joseph Cooper, a private sector technology executive from the Charlotte and Raleigh banking world, at $175,000 a year starting salary. McCrory and Wos then commissioned what they said was an “independent” IT consultant, Susan Young, who issued a February report on the progress in the system. The resulting press release from the McCrory administration trumpeted “Replacement Medicaid Computer System on Track, Outside Consultant Tells DHHS.” Not mentioned was that Susan Young had already been working with Medicaid for a while and been identified the month before in other media reports as the Medicaid project’s “risk management adviser.”

    I can partially blame Smiley but McLiar gets the lions share of the blame for this boondoggle.


  • Vog46

    Nope McCrory threw large consulting firms into the mix and had 6 months to fix the implementation.
    Shared blame on this one…………



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