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WILMINGTON, NC (WWAY) — The North Carolina Department of Health and Human Services says it mailed nearly 49,000 new Medicaid cards for children to the wrong people.

DHHS says the cards show the child’s name, Medicaid identification number, date of birth and primary care physician.

Effective January 1, due to new eligibility rules, 70,253 children were switched from NC Health Choice to Medicaid. As a result, the DHHS issued new Medicaid cards to these affected recipients who transitioned from NC Health Choice to Medicaid. The department says 48,752 of those cards went to the wrong address.

In a news release, DHHS says it has begun a careful review of the incident to determine how it happened and to ensure personal information is protected. DHHS says it knows exactly which Medicaid cards were sent to which addresses, and is rapidly working to issue correct Medicaid cards.

DHHS says the incident does not affect Medicaid coverage, and benefits are not affected. Medicaid recipients who have received incorrect Medicaid cards will be sent a correct Medicaid card with specific instructions on what to do with the incorrect Medicaid card. In the meantime, children needing services without a correct Medicaid ID card can use their NC Health Choice ID number or card, which is still valid. Providers are also able to verify eligibility in order to deliver services.

Comment on this Story

  • Vog46

    Inept comes to mind here


  • Erlkoenig

    What’s important here is that DHHS has provided jobs to those too ignorant to work in the private sector. Protecting the personal information of children is irrelevant to its cause.

  • GuestPopeArt

    Ol’ Pat and me got us some good well-paid help up there in Raleigh running the DHHS! If those kids making $85k mess up like this again, we’ll have to give them ANOTHER raise!

    Hope the parents of theses kids don’t try to sue us. Nah, they’re too stupid and will probably vote for US again in 2014!

  • ChefnSurf

    Translation: We’re government bureaucrats; we don’t care ’cause we don’t have to.


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