Calls from WPD may be satisfaction survey

WILMINGTON, NC (WWAY) -- Most people would probably prefer not to get a call from police. But some folks in Wilmington are getting calls from police looking for feedback.

So far, the satisfaction surveys have contacted people involved in about 100 cases, but WPD has not gotten a huge response.

"I think people will have an enjoyable time just talking with them on the phone," WPD spokeswoman Linda Rawley said.

Since March, a pair of volunteers have been calling with a brief satisfaction survey. They're contacting folks involved in cases that don't necessarily need a follow-up.

"Anything serious is gonna be assigned to a detective," Rawley said.

In two months they've contacted more than 100 people, but the response has been low.

"Some of them just didn't want to talk," Rawley said of the people being contacted.

In march they were only able to reach 15 people, and last month just 12. Rawley says it's partly because they call during the day when people are working, but other factors are probably playing a role as well.

"We want people to know this, so when they get a phone call they don't think it's a scam," she said.

Last month we told you that fake calls from police landed in the top ten scams of last year. But this time they say you should pick up.

"If you get a call from someone saying they're from the Wilmington Police Department for a short survey, we encourage them to help us," Rawley said. "We always wanna make sure we're doing our very best in serving our community."

An example of one of the questions on the survey is, "How would you rate the officer's attitude toward the public?"

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- So Linda Rawley, the official police spokes person said " "I think people will have an enjoyable time just talking with them on the phone".
- And then she said: "Some of them just didn't want to talk," of the people being contacted.

Don't those two statements directly contradict each other?

- And then she said: "In march they were only able to reach 15 people, and last month just 12", and said "it's partly because they call during the day when people are working"

Unless I'm mistaken, doesn't the Police Dept. stay open 24 hours a day? Why didn't they just make the calls in the evening?

This is our official police spokesperson we're talking about. Does that sound like someone who's qualified for that job?

Maybe Wilmington should hire some sort of manager or Chief to supervise what the spokesperson says. Maybe that person could also make sure that those calls are made at a time of day when it would be more effective to make them as well. Oops, I forgot, they already have a Chief who's supposed to do that. Sooner or later (probably later, but most definitely after the fact), he'll probably issue a statement saying that he's identified the problem, will initiate a survey, will be correcting it at some unspecified time and will promise us it will never happen again.

Things that make you go "Hmmmm" .....

Here's why they aren't getting huge response: it's yet ANOTHER survey amongst the hundreds of survey requests we get bombarded with on a regular basis!!! Buy an app? They want a rating. Visit a website? You get a pop-up asking you to fill out a survey. Go to the hardware store? They want you to do a survey to rate the cashier. Call AAA to get your car towed? Yep... survey. Everybody wants a survey for every petty interaction we have with a business and WE ARE BURNED OUT!!!