BRUNSWICK COUNTY -- A Brunswick County man wants answers and his money. He says a package shipped to a customer was damaged in transit and the store it shipped from won't take responsibility. James Finley had his package damaged in transit. He said, "He called me and I went down there to pick it up. He told me it wasn't broken. I got down there and inspected it and it was." Finley says his package is a wreck. He shipped a car panel to a buyer in Mooresville, N.C. Although it made it to its destination it was promptly returned. When it came back, it looked like this. Finley said, "They had to drop it and run it over with a truck or something because acrylic is very, very strong." The panel was shipped through Cape Fear Shipping and Printing in Southport, an authorized FedEx and UPS shipping center. That's where the damaged package ended up. The owner, Chip Shultz, inspected the package. Shultz said, "I looked at it and I didn't see a break on it, so I called the guy and told him we got it here. So he came, pulled it out of the box, hit the broken part, pushed it back in and left cursing." Shultz calls Finley's claim "shady," adding it had been the second time, within a month, that the same package was shipped out through his store. Shultz said, "If I pack it, I know that it's going to get there not broken. If they bring it in, in a box, send it out twice, there's nothing I can do. I hadn't seen it. I didn't know what it was." UPS store manager Jean Hardee said, "As the packages come in here, the drivers pick them up and take them to the hub." Hardee is a manager at another authorized UPS shipping store in Brunswick County. She says these smaller locations act as middle men. If a damaged package is traced back to one of these drop-off locations, Hardee says that's the store that has to file a claim. Hardee said, "That entails bringing in all of the paperwork that they originally filled out, with a declared value, how the package was packed and then UPS will sometimes they send someone to investigate the package." UPS associates say to prevent claims from happening often they take extra precautions to make sure packages are packed properly. They say they ask lots of questions and inspect every parcel thoroughly before sending it out. Because of this policy Chip Shultz says his store is not responsible for the damage to James Finley's package, as his store didn't pack it or cause the damage. Shultz said, "I'm just going to keep doing what I do. I make people happy. That's why they come to me." As for the beat-up box, Finley says he'll continue to pursue his claim and hopes to get his money back soon. Finley says he called and emailed the UPS corporate office several times and was told to direct his problem to the original shipping outlet.
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