CFPUA closer to being fully caught up

It is almost November, and about 20% of New Hanover County residents are still waiting for their water bills. The Cape Fear Public Utility Authority took over the area's water supply this past July and many residents haven't received a water bill since May. A spokesperson for the Utility Authority originally said all the bills should be out by October. Wednesday, the same spokesperson said they are about eighty percent there. She hopes the rest of the bills will go out in the next three days, but could not guarantee that would happen.

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I still haven't received my sewer bill since last May. A coworker received her water/sewer bill this week & charged her for the full 4 mos and is expecting her to pay the amount in full. I thought they were going to charge 70 days at first until they caught up to not burden the citizens financially for their delay in billing. Why couldn't the authorities leave well enough alone and concentrate on upgrading our infrastructure, etc.
Only can government take a correctly working situation (other than the sewer leaks) and completely muck it up.