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CFPUA updates city council on billing system

The Cape Fear Public Utility Authority will update city council Tuesday night on the status of several projects. This comes as the company tries to iron out some final kinks in the billing system. In January, CFPUA sent a letter notifying customers they might see 2 billing cycles on one statement. General Manager, Matt Jordan, said the company is almost up to date on all customer bills. “We're finishing up with our December billing and we hope to have that wrapped up in the next few days. We have corrected most of the major problems there and now we're on a course to get caught up.” The company normally bills for their services 2 months later. That means they should be complete with January's bills by now. However, some customers tell us their bills are still months behind. Jordan said the company will be back on track by April. The city of Wilmington recently awarded him an $18,000 bonus for a job well done. Council members said the billing issues are not Jordan's fault, and that since he took over, the utility authority has won awards for environmental stewardship.

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One would think

One would think that they should of had this problem fixed BEFORE they made the transition or how about 6 months after? People this is only the beginning of the problems that will surface with CFPUA. Just wait.

Environmental stewardship...

... maybe, but inconveniencing homeowners? Definitely. After moving to a new home last MAY, we just last week received the first water bill. Grand total of $160. Bills will continue to be that way for the next three to four months until we are ‘caught up’. Thank you, system kinks.

Certifiable Ineptitude

The CFPUA billing issues began with New Hanover County and the City of Wilmington. In their zealous haste to form this autonomous entity on July 1, 2008 they simply did not follow the 6-P's. Proper Planning Prevents P---Poor Performance. The result is the consequence residents are experiencing.