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I had a very similar issue with Budget trucks this summer. We were moving from Buffalo to Wilmington this past July and had the worst experience with them. We had called around looking for rental trucks with one way trips and had received some quotes. Then one of Budget's cooperate offices contact us and promised to give the best offer. Well, we were scheduled a month in advanced of our move for a saturday pick up at 8 am. We arrived at 8:15 am that morning (we were told to give them 15 mins to prepare the truck). no truck was available then, so we waited an hour or so...still no truck. so, we called the Budget's distribution center to see why our truck had not arrived and we were basically laughed at for our high expectations of having a truck on time. During our wait, we had to cancel our movers because this was now interferring with their schedules. so, finally late that afternoon, we get our truck. it arrived to their office with a flat tire and no working brake lights! after calling about 20 different people in "cooperate", which got us nowhere, we decided to take the truck, fix the flat and keep our fingers crossed that we'd not get ticketed for no brake lights for our 750 mile trip. Since we were now a day behind schedule due to not receiving the truck on time, we had to rush to arrive in Wilmington to return on time without extra charges. It's been since July and we've gotting the run around from "cooperate" as do what we need to do to get any type of compensation. I will say that the office personal in the Wilmington branch were very nice and helpful, however, they don't handle "discounts" or "refunds". But after the nightmare of that truck, it was nice to have friendly faces here in Wilmington.
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