i know exactly how you feel. this is the same thing we went through too. the only difference is we were told by budget reps that we had to write "corporate", we tried to e-mail them but they didn't have a link to reach them. this is why we had to call ann mcadams. we didn't want to have to go that far but we sat in 97 degree heat at a truck stop for over 6 hrs. kept getting the run around and then sat again for over 2 hrs...8 miles from our new home in wilmington. maybe you should do what we did. call ms. mcadams and maybe you to will finally get results. i wouldn't ever use budget again, even if they loaded, drove and unloaded the truck. burned once, i'm done.