People have seen plenty of money vanish from their stock portfolio in recent months. One local couple said they have seen thousands of dollars disappear from their bank account, and it had nothing to do with the downturn in the market. Imagine going to an ATM, or trying to buy groceries at the store, and finding that your bank account has more than $12,000 missing. Debie Rose doesn’t have to imagine. “My husband goes to the grocery store and he comes back and says my card has been denied,” said Debie. Rose said she had more than $12,000 in the account just days earlier. The Rose’s contacted their local Bank of America, who put them in touch with the fraud division. “She said no problem, we'll get your money back to you and get this investigated,” added Debie. The Rose’s said they were told the transactions were fraudulent and their money would be returned on at least 2 more occasions. But 9 weeks, several phone calls, and a letter to the CEO later – and still no money has been returned. “We're not rich people, the economy's bad now, and it's been hard,” she said. A Bank of America representative told us they discussed the charges with the Rose’s and there were no complaints, and no fraud charges were ever filed. The Rose’s deny ever discussing charges with the customer representative. They feel now all they can do is check their accounts for the money regularly. As for their future with the bank? William Rose said, “On the day that this is resolved and the money gets back into Bank of America, I personally am going to the branch bank and withdraw every penny of my money.” Bank of America offered to review the situation with the Rose’s again, but they said at this point they have no indication of fraud with the account.
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