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BOA has been nothing but great for me. All you have to do is be nice and professional and have a good working relationship with the tellers and they will pretty much do anything for you. I'm guessing that one of these people know where the money is. BOA is very active in following up on complaints. You don't get to be as big and successful as they are without offering great customer service. In reality, you have a few bad associates with any business, but I'm guessing that isn't the case with this issue. In a few days, WWAY will correct the story with an article about how one of them lost $12,000 gambling or something.


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