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Health & Lifestyle
Submitted by Debi Rose (not verified) on Sat, 11/15/2008 - 8:27pm.
Thank you all for your comments, but here is the story. The large amount of money was in our savings account which was linked to our checking account for overdraft purposes. We were told by BOA that the fraudulent transactions were done through an online website that I had an account with. We were first told by a BOA employee it was an employee with this particular website that had gotten a hold of my account number and made a series of unauthorized transactions, then when I spoke with the fraud department again at BOA about a week later I was told it was someone that had hacked into this website and stole my account number and made the transactions. At any rate, Bank of America promises to replace your money within one business day if there is fraud against your account (this is even stated in their commercials). We found the money missing; BOA never informed us of any suspicious activity within our account. The ONE BOA employee that spoke with WWAY NEVER went over our fraudulent transactions with me or my husband, their statement is a lie. The BOA employee that stated fraud was not reported is trying to cover their butt. If a fraud was not reported how did BOA become informed of these transactions? As my husband stated we are definitely going to another bank. Another thing, BOA has had ample opportunity to contact us and take care of this, it is funny that when they found out that WWAY was going to do the story, they contacted us the very same day & then wanted to talk about it. At that point, I was fed up with BOA & will now let my attorney talk to them.
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