I had my friend who had lost about $5000 from his account. When he spoke to the fraud department they disabled his external transfer (they think the fraud was caused because of this.) When I called the online department to disable my outgoing transfer they say that their software does not support this. This is bizare. I had my friend disabled his account but it was not available for me. I had called the online banking and then was on phone with Fraud department. 1) Looks like in BOA right hand does not know what the left hand is doing. I am very close to shutting this account.