""Their service person came out in May and told us it is installed incorrectly, and told us who we should contact. Of course we did that, and at that time Sears told us they had no liability,” said Betty." _______________________________________________ (7 months later) _______________________________________________ “Sears always strives to provide the best level of customer service, and we are disappointed that Mr. And Mrs. Axsom did not receive the service they expected from us. Sears has agreed to replace the HVAC unit and reimburse the family for charges related to increased utility costs. Sears sincerely apologizes for any inconvenience caused to Mr. Axsom and his family.” Looks like Sears took care of this retired couples problem in a New York minute!