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What took so long!

Why did it take so long and an investigation by Channel 3 to get results? Sears should have stepped up to the plate and fixed it immediately. If they hired a sub-contractor that did the job incorrectly, the sub-contractor should have been forced to repay their money back, Sears should have found someone else to fix the problem immediately. I hope that these people get paid back immediately for all the money, time, and trouble they went through, and the sub-contractor should be reprimanded and investigated.


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