I fly out of ILM on the average of once per month. I have always found TSA and USAir to be exceptionally polite. The only rude staff at ILM are the ones in the concession court, aka the food police. In a year I was asked one time nicely on an early December flight if I minded stepping aside so TSA could search my laptop case. I told the TSA officer thank you, that she made me feel safer, and she did... I even got a slight smile back. Perhaps if you practiced a little kindness and compassion yourself, people would be nicer to you. By the looks of your post I'd snarl if you were 20' anywhere near me. Thanks ILM for your professionalism and politness, unlike Pheonix where I got off my flight and was greated with dogs, m16s and a less than friendly TSA. Be grateful ILM has a good TSA staff...