When I first moved to Wilmington 4 years ago I came out the first weekend at my apartment complex and my car was gone. I almost called the cops until a neighbors suggested I call Earl's. My parking Decal was in plain sight on my windshield. I had been in the complex two days. I gurantee the guy just didn't recognize my car and hooked up the tow truck without getting up and walking around to look at the windshield. Earl's would not bring me my car, or pay for me to take a taxi to get it, even though they said they saw the decal when they checked their lot. I was on the way to a wedding and had to wait for the ONE person I knew in Wilmington to come pick me up and take me to Earl's. They tried to tell me there was too much tint in my car even though it was a 2003 SUV that had not been touched since the assembly line. No apology, and they wouldn't even move my car I had to walk through the muddy lot to get into it.