I used the Postal Service website (www.usps.com) to enter in a vacation hold request (in order to get the Leland PO to hold our mail while we were on vacation). A few days later, I realized I entered the wrong week, so I cancelled my original request and entered the correct dates. Well, I didn't get my mail for a few days, so I suspected my original request (with the wrong dates) didn't actually get cancelled. So, I called the USPS 1-800# and filed a complaint. The next day, I get a nasty voice mail message from the Leland PO saying they didn't know "what my problem was". I called them back, and they finally had figured out the problem was THEIRS, not mine. When my mail was delivered later in the day, the mail delivery person put hold request forms in my box with a note "please use these to eliminate the middle man and confusion". Hello, I didn't realize using the automated form on the USPS website was a "middle man"? Until the USPS improves their customer service, they will continue to be a dying operation. I think we should privatize the national mail service.