"The owner of Wilmington Nissan is standing firm that the dealership did not do anything wrong, and they are not responsible for Leon Burwell's actions. Furthermore, he questions whether the money actually changed hands at the dealership." I thought perhaps maybe it was just the regular employee's that where acting stupid now I see it is the OWNER. Whoever you are dear you have a LOT to learn about customer service and hiring felons. You hired him, you are responsible 100 and 10 percent. Problem now is your reputation is ruined and paying her back will be too little too late. I say you GIVE her a new car as well , free and clear for her hassle. You better be glad this was not me because unlike this nice lady I have the cash to sue you.