And these people make how much to run these companys?? How can a buisness , that oversees our public utilities, start up and operate without a useful and proven method in place? Is this the first utilities company in the history of america to go into buisness?? One would think research would be done concerning other utility companys and utilize a proven sysytem on how to proprly read and bill its customers. But they want its customers to stand by and pay for THEIR lack of knowledge, how pathetic!!!