Oh, that's a great idea. They don't have enough people to answer the phones when a cluster of 9-1-1 calls come in for the same incident, and you want fewer call takers and telecommunicators?!! That's like complaining about the service in a busy restaurant and demanding they fire the only waitress And if you really want to know how much they're NOT getting paid, their salaries are public information. I guarentee you that they don't get paid what they deserve; primarily dealing with uneducated jerks like you who "pay their salary."