I am a 911 telecommunicator in a county in NC, we have to follow certain protocols daily when answering and taking ALL calls into our center...if protocol was not followed, I'm sure the person(s) involved have been disciplined. But that is a personnel issue, so the general public and even the persons working in that center do not know what happened, unless the person(s)involved decide to tell them. Day in and day out we do our jobs to ensure the safety of the citizens and visitors to our communities. You can't imagine the number of calls that come through a 911 center when there is a house fire or a vehicle collision, so sometimes the phone lines can be jammed. But like the Emergency Management Director said..just stay on the line...your call will be answered..hanging up will just put you at the bottom of the quene.