You say management does not respond to complaints thats a lie. In case you dont know it the driver's have what is called a union. There are steps management has to follow in order to make a complaint real no finger prints no photographs no ligit complaint. Now as far as the 20 minute trip taking 45 plan ahead what do you want for a $1.50 do you realize that alot of riders work harder each day then I do in an 8 hours shift just to rip wave transit off for .50 cents. The buses run late because people are not ready to board the bus wrinkled money over the limit bags winy people. The reason this system does not work is because the people making the changes to the bus routes DONOT RIDE THE BUS IN THE FIRST PLACE. GET A CLUE!