You are right, you can't blame the dealership for having a bad employee, however, whenever someone works for you, and represents you, in any form or capacity, you are in fact LIABLE for anything they do or say, in actions or words, and this crooked salesperson took her money, they knew it and didn't want to do what was right...that being..give the lady her money back..and then go after the employee legally. You are just saying in doublespeak, by saying you can't blame the dealership, that it's the lady's fault. I applaud the attorney who also took this on pro bono, it would've been an open and shut case anyway in court. Again, SHAME ON WILMINGTON NISSAN, and I for one, am going to including this troubleshooters report to Nissan Corporate Headquarters as I'm sure they'd want to know what their franchisee's are up. It brings shame to the Nissan family and they don't deserve to have Nissan's name gracing their lot. So long Wilmington Nissan, so long..