I had an upgrade offer from Directv.
We took them up on it and they could not provide advertised services or what I ordered and never disclosed that I would have a 2 year contract extension. The installer from Mastec told me I had to purchase an over the air antenna to get my local channels in Wilmington,NC although they were advertised as included.
So I called to cancel in 24 hours.
After several phone calls I was told I would have a $486.00 early cancellation fee that I disputed. I agreed to a $220.00 early cancellation fee for my original contract.Directv took the $486.00 out of my checking using my Visa debit without authorization.My bank returned the money to my account.
Well after a dozen letters disputing this, Directv sent it to a collection agency.
I disputed it again in writing with the collection agency-now I find the collection agency put a collection negative on my credit report.
Directv can't provide me with anything I signed regarding a 2 year contract extension and can't seem to find the upgrade installation paperwork.
The NC Attorney General has many Directv complaints.
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