Having a service dog, I have done allot of educating the public on service dogs. This man is among the millions of business owners who do not currently know the Americans with Disabilities Act and what it has to say on Service animals. Instead of making more problems, we need to educate the business owners and have them do some educating on there own. I just published a book on ADA and YOU: Service Dogs. I would recommend this business owner, those who have service animals, and those who need to know the law to get this book and read it. The more individuals know about the law, the more likely it is to be followed.