WILMINGTON, NC (WWAY) -- You don't just "drop by" the Division of Motor Vehicles in New Hanover County anymore. A visit could take you anywhere from three hours to most of your day.
It's 6:30 a.m., and people are lining up outside the DMV, hours before it even opens.
"This is my third trip," said Tracie Ange.
Earlier this week Ange was told she couldn't be helped because the office was going to close at 4:30 p.m. She showed up that day at 1 p.m. The office is busy all day. We showed up early this morning and also at noon. We found people struggling to keep a smile on their face.
"I've already been here four hours," said Lynn Dawson. "They've only called five numbers, so I still have about three more hours of standing here!"
The DMV says it's aware of the problem and help is on the way. New employees will be trained and ready to go by May. As for the brave people waiting at the DMV Friday, they're just hoping they don't have to return any time soon.
"You're suppose to have it fast-paced, especially if you want people to have their stuff legal and right. They should probably make their process a little bit faster," Dawson said.