So since we have let these folks take over these Wilmington utilities what advantages, if any, have the citizens gained from it? Let me see, the billing is not only higher but it is erratic, failures to communicate properly with the customers is just unacceptable and there are also questionable salaries within the operation. Hmmmm..... sounds like a fishy situation. Maybe our local government should look into this? Oh that's right, that would be a conflict of interest because they are the ones who empowered them. Anyone know the phone number for my congressman?