The CFPUA can not issue a boil water notice based on one person's complaint. They must investigate and then decide how to proceed. Obviously they investigated and decided it was just water discoloration which did NOT warrant a "boil water" notice. To issue these prematurely would cause undue stress on the public and perhaps encourage a numbness reaction when notices are put out. These notices are very serious and there are very specific guidlines for issuing them. The Authority has very specific procedures for investigating water complaints and these procedures are designed to protect the public health as well as undue interruption or hardship on the customer. Please understand that priority one for the CFPUA is the customers safety and satisfaction.
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