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is and always will be my doctor. I was there that day also when this incident took place. Instead of leaving Dr. Ben, I told him of Norma's unprofessionalism.

You should not have held that against Dr. Ben, he can not help it if Norma is ignorant. I only hope that on my next appointment she is not there. She is always starting some type of trouble. I can remember her also having words with the lady that takes the copays. I am just glad that "she" was a professional and did stoop to her (Norma) level and raise her voice.

Dr. Ben EX patient, I do wish you would reconsider changing providers and holding the PCHD responsible because of the ignorance, unprofessionalism and stupidity of his secretary. He is such a good provider. And you also have to realize that the employees at PCHD also get breaks and maybe those individuals in the hallway were on theirs. But I do not know ... just thinking aloud.

Sincerely,

The Queen of Hearts

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