All utility providers have to pay people to be on call to handle emergencies. Do you want someone to show up at your house in the middle of the night in their Ford Pinto with no tools to fix your problem? Do you want to wait for them to cross Wilmington traffic to get to their parking lot to change vehicles while your driveway washes away or your floors flood with sewege? Let's get a little more STUPID here. Give them a break dipstick!