I had an issue with paying my bill. I dropped my payment in the dropbox at the Government Center location on the day it was due. When I received my next bill, there was a carry forward charge that I didn't understand. When I called, I was told it was a late charge. I explained that I dropped my payment in the drop box on September 22, the day it was due. The lady I spoke to said they did not receive the payment until September 29 and that the box was checked every day. So, my guess is that my bill sat on someone's desk for an entire week. Luckily, she was able to remove the late charge because this was the first time I had requested them to do so. I e-mailed a complaint to them over a month ago and have yet to hear anything.
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