Beside the other billing issues CFPUA has had in the past, there was a little commented on issue, that has finally been fixed, again dealing with the customers' billing notices.
Until recently, if you expected to look at your bill, and verify that CFPUA had received your payment - and posted it you your account, you would have to do the math. The location for that information was on the bill, but for some unknown reason, the software had not been set up to include the information. It might seem a minute detail, but for seniors and those who are visually challenged, requiring others to assist them with their monthly paperwork, it is a big issue. It also becomes an issue if the payment was accidently credited to the incorrect account, something that can happen with any company on occasion.
So, no Mr. Renzaglia, I would not agree with you. I will say a very much felt THANK YOU, for this problem being corrected though. Apparently you did listen to the customers on this issue.
A man who will not stand up for something, will fall for anything. Unknown
More information about formatting options