DTV is among the worst companies I have ever dealt with. I cannot wait until my contract is over (God knows when that will be since they auto-renew). Where do they get off charging a "convenience fee" for calling them to tell them that their crappy product does not work? They must treat their employees like crap too since they don't have anyone working for them with enough sense not to drill holes in people's roofs. When I signed up I was quoted one price and then after agreeing transferred to some other person that told me the rate was almost twice as much and the last DTV representative I was talking to did not know what he was talking about. He then told me that I already agreed to the contract with the first liar and would have to pay $250 or so to get out of it (mind you I didn't even have service yet). Let's not forget about charging me for "free equipment". Now anytime I try to order pay per view it doesn't work and I get charged anyway. If I call to complain about the charges, or pay per view not working, I have to pay a convenience fee.