What is this convience fee you are speaking of?? I have never ever had to pay a "convience" fee to them for calling in for anything. One month (when I was pregnant and on bed rest) I watched a lot of PPV movies...and I ordered them thru the internet. When I got my bill, I saw that I had been charged twice, so I called them right up, explained the situation to them, and they took off the duplicate charges, and some of the actual charges for movies that I did watch....for me having to call in about a mistake!