This is certaintly nothing new, I went through the same thing a couple of years ago. It dosent matter how you package it - they will deney the claim. I had pics of my packing, but that wasnt good enough for the fancy insurance claims agent they sent out. UPS did not even refund my shipping charges. They will come up with some reason not to pay. Sometimes I think their handlers play football with the packages. I got smart and started using the postal service. CC