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Un-paid damage claim

UPS Claims says my guitar was packed fine.but claim I knew the neck was broken before I shipped it.. When I asked what they were implying. The person I was speaking to did not understand what imply meant. He just stated that we are denying claim because you sent a guitar already broken. Than try to get a payment. When I asked to speak with a person that spoke better English. I was disconnected. The date of the denied claim is 2 days before they even picked the package up from the Buyer for inspection. Where do I go from here? Sounds like they are saying this is fraud

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