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Accused of Fraud

How do you combat fraud. I sent a guitar. In a hard case in-cased in bubble wrap plus 3/4 inch thick foam insulation. The box survived the drop -but the neck snapped. They aren't saying my packing was bad. In fact they said in was good. However they felt in this case I had shipped the guitar with a broken neck on purpose. Than tried to file a claim. It was sold on Ebay . I even had dated pictures of before and after. Pictures of the packing process etc. Their answer was I could easily alter the dates on the camera. I send roughly 20 high end guitars a year out to various buyers. This is the first claim in 4 years. 4 years ago it was a guitar amplifier. They managed to fork-lift the guts out. However 4 years ago I was speaking with UPS. They took care of the whole mess. This recent claim The parties accusing me a fraud, speak terrible english. What would you suggest I do. How can they say I met the packing guidelines but decide they didn't damage my item. seems as though they can say whatever they want.

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