We declared a $1000 on a surround sound system and had the UPS Store pack it for us. It was damaged in transit. We filed a claim. UPS and the "insurance company", Crawford, approved the claim and issued a check to replace the items. The check was sent to the UPS Store.
But then the UPS Store said they didn't want to give us the check. According to UPS, the claim was approved, paid, and CLOSED. They are done with it. But the UPS Store won't give us the check unless we get a repair estimate that is higher than the replacement value of the damaged items.
They are total liars and bordering on fraudulent. I will use FedEx from now on.
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