I just had the same problem with USP moments ago! I had a UPS damage claim years ago and they paid immediately. This time, I shipped some glassware where each piece was douple wrapped and taped in bubble pack and I used we-used a box Kohl's had just used to ship me items UPS that said "FRAGILE" printed on all sides and was in perfect shape. What the buyer received was a smashed box and most items crushed. I am STUNNED that UPS just left me a voice mail saying they have DENIED MY CLAIM (for $58!) because I did not follow their guidelines for the "box and packaging". First, it was a regular box used my a major retailer to ship via UPS all the time. Second, the recipient UNWRAPPED the items to discover the damage so UPS has no way of determining how things were originally packaged. I'm livid, but am waiting for the report they said they are going to send me. Then, it's a letter the CEO of UPS and a complaint to the BBB (which often helps me). I'm getting paid. I truly expected them to just cut the check.
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