I am in the process of relocating from California to Florida and shipped my Mothers Lenox China.
I double wrapped each item in bubble wrap and all voids were filled with packing peanuts.
Out of the 64 items shipped, 8 were broken and the box was crushed at the bottom and one side looked to have been torn off and had been taped.
The box was new when shipped and when delivered it looked like the Sampsonite Ape had used it for a commercial.
I contacted UPS and they instructed me to send photos of the box and damaged items.
They responded to my claim by email but I herd nothing after that and two weeks passed.
When I followed up with a phone call to UPS Claims they told me they had completed their investigation and referred me to the UPS Store.
I contacted the UPS Store in California and was told to submit a proof of value for the broken China items
Three days later the UPS store called me and said my claim was denied because I packed the items myself.
This China is 24 carat gold and discontinued by Lenox.
I was shocked at the cost to replace the broken items but had enough insurance to cover my loss.
Well now its time to notify BBB and file in small claims court.
More information about formatting options