Several years ago, I purchased a rare Charvel guitar on ebay. The seller insured the guitar for it's value, Placed it in its case, boxed it and shipped it to me. When the guitar arrived, it had a perfect boot print in the middle of the box. The guitars neck was broken. I was visited by a UPS rep and was told, "We aren't paying. If we paid every claim we get, we would be broke. If you want your money you will have to sue us." Knowing a lawyer would cost more than the guitar was worth, I got a second hand neck and sold the guitar for a loss. I haven't used UPS since.
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