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UPS runaround

I sent a professionally package to NY, insured for over 15K. Sadly I sent it ground. It was returned repacked as the original boxing, but when I received it, it was damaged in four or five places with a direct punch directly in the center. The frame to the art was damaged. I made a claim, they came to my home. They said a week. Now some five months later they are sending a claim form. They do not want to do anything but delay. I was even told in writing mind you that since it is handled by over ten employees along the route, that it could get damaged enroute. Although marked fragile all over the damage was obvious. There was also a lame excuse (in writing again) that the handlers did not know the cost or the insurance of the shipment, which I find absolutely dumb to say since they should handle all shipments as if they were all fragile and expensive. After some six months they now want all the info from the shipper who returned it back in mid September. Thanks. You know what ground service you should use people! This is just sick.

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