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UPS damage claim

I shipped a printer via UPS that was damaged in shipping. UPS did an inspection and determined that the packaging was insufficient. When I informed UPS that the UPS store did the packing, I was told that UPS and the UPS store are not the same. They thought I had did the packaging because I have an account with them and the package shows as originating from my home address. However, I took the package to the UPS store and was informed that UPS would be liable if it was damaged, so I paid them to package the printer.

The damage caused by the UPS store was superficial and could have easily been repaired. However, in returning my printer to me after the inspection, UPS/Crawford destroyed the computer. It looks like they threw it. It ways 65lbs so I assume they dropped it. When they return the printer it was half wrapped in cardboard. there was no insulating materials in the return package.

They took a lightly damage fully repairable product and destroyed it. There response is that the original claim was denied so they can enter a new claim for the destruction of the printer.


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